Kodak - don't you love them

Genuine Dialogue with Kodak on-line chat support

Dinesh Raghuram: Welcome to Kodak, my name is Dinesh Raghuram. Please wait while I review your question.Trevor Smith: OKDinesh Raghuram: Could you please elaborate the issue you are facing with the printer? Trevor Smith: Printing a document that is double sided, so I print 20 copies of the first side. Then I turn the paper round and try to print on the other side. Now that the paper has ink on one side, the sheet feed often (not always) does not pick up the paper. If I get a Tray empty error, I push the paper into the feeder one sheet at a time, but then I eventually don't get a proper print. Only one half of the second page is printedDinesh Raghuram: Okay. Dinesh Raghuram: Have you tried taking a single document printed? Trevor Smith: Sorry, I don't understandDinesh Raghuram: Please clean the printhead and then print a test page. Dinesh Raghuram: And please review the printed test page. Trevor Smith: OK, have cleaned heads, replaced both ink cartridges and successfully printed test page. Printing is perfect. It lists 5 errors for earlier today: one is code 3517, then four are code 3502 Dinesh Raghuram: Okay. Dinesh Raghuram: Now I think there is no paper jam in your printer. Dinesh Raghuram: Am I right? Trevor Smith: The jam only occurs when I put paper in the printer that has been printed on one side alreadyDinesh Raghuram: Okay.